Easy Return & Exchange applied to all items

Please read the return & exchange policy before submitting the request

  • We are committed to apply your request ( Return, Exchange & money refund ) within the below time frames 
  •  The process is automated to save your time and our time ( Follow up is not needed )
  •  You can follow up on your request, if we didn’t execute it within 5 working days 
  • When submitting the form, please write all required information accurately to avoid any delay 

Return & Exchange Conditions:

  • In order to be eligible for a refund you have to return the product within 30 days of your purchase. If you have initiated the return after 30 days have passed, then you will not be eligible for a refund
  • Returned product must be in its original packaging
  • We can’t accept used or damaged items for return
  • Returned items must be in their unused condition with the original packing
  • Purchased product must include original tags (if applicable)

How to make a return?

  1. The process is automated to save your time and our time 
  2. Please don’t follow up before 5 working days from submitting the request 
  3. Login to your account
  4. Fill the below form with the required details 
  5. Please fill all the required information to avoid delay 
  6. Our courier will come to pick the returned item within 2-5 days
  7. Order amount will be refunded after receiving back the order
  8. The refund takes from 3 -5 days
  9. Delivery shipping fees will be deducted from the refunded amount

  10. For free shipping order : shipping fees of 45 EGP  will be deducted 

    incase of Partial return : the total order amount will be recalculated after deducting the returned items, and if the total order amount is less than the amount that is eligible for free shipping, then shipping fees of 45 EGP  will be deducted

How will I get my money back?

Cash on Delivery payments:

We don’t provide cash refund

You will receive your money back through any of the below options upon your choice

  •  Nileton wallet : incase you want to place new order
  • Bank account transfer
  • Mobile wallet ( Vodafone, Etisalat, Orange , Bank wallet )

Credit / Debit Card Payments :

We will automatically transfer your money back to the same credit card that you used when making the purchase, usually it takes from 5-7 working days to be reflected at your bank account

How to make an exchange

  • We don’t provide exchange at the same day of returning the items 
  • The process is automated to save your time and our time 
  • Please don’t follow up before 5 working days from submitting the request
  • Fill the below form with the required details accurately 
  • Choose request type ( Exchange )
  • Choose method of refund ( Nileton Wallet )
  • Our courier will come for pick-up  the returned item within 2-5 days 
  • We will refund the money to your wallet at the website, then you can place a new order
  • First order Discount Coupon Code won’t be applied on the exchange order, You can use other Discounted Coupons 
  • Shipping fees of 40 EGP will be paid for the exchanged item

How to make order cancelation ​

Fill the below form with the next details:

    • Fill your personal information
    • Write the order number
    • Choose the request type (Order Cancelation)
    • Write the reason for the cancelation at the comment section
    • Then press “Submit” button
Submit Exchange, Return or Cancelation Request
Write the total number of items you would like to Return or Exchange
Type Items Names - Model Number - Size - Color
For Exchange items , choose Nileton Wallet, so money will be refunded to the website wallet and you can Place a new order
In case you choose Mobile wallet refund option, Type the mobile number that you want to transfer the money to
In case you choose bank transfer Type Bank Account Name - Bank Branch Name - Account Owner Full Name - IBAN Number - Account Number